We are also available to assist you via our Facebook Page (www.facebook.com/TheDeenStore ), email (email@example.com) , or BB pin 299AD577, Whatsapp 07799201279
How do I place my order?
The Deen Store makes Islamic Online Shopping easy for you. If you see an item you wish to purchase,just click on the “Add to Cart” button. Once you have finished your shopping click on the “Cart” button in the right hand corner of the website to view your order. From this page you can update your shipping option and continue to Checkout. Our website is completely mobile friendly, so feel free to order with your cellphone as well 🙂 For your convenience, orders can also be placed via bb, whatsapp, facebook or email.
What forms of payment do you accept?
The Deen Store accepts payments via EFT, Cash Deposit, Credit or Cheque Cards via PayFast. For more information on this topic, please view our Payment Options Page
Is it safe to buy online with The Deen Store?
The Deen Store subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind! And because we do not store your payment and card details your confidential information cannot be accessed by anyone who is unauthorised to do so.
How will my order get delivered to me?
We can deliver to your nearest Post Office. In such cases, you will need to collect your order from a Post Office counter, and the Post Office will notify you via a posted Post Card when your order has arrived.
We can also deliver to your home or work. There are certain areas in South Africa where the Courier Services cannot deliver, and in such cases you will need to select the Post Office option (we will let you know if a courier is unable to deliver in your area). For more details, please click here.
How long does it take before I receive my order?
Orders are generally dispatched within 2 business days after receipt of payment into our account, provided that stock is available.
Local Postage takes approx 3-7 working days. (If there are no strikes,transport problems)
Local Delivery take up to 72 working hours
International Orders takes up to 15 working days
Tracking numbers will be provided for all orders processed via the website.
How do I change/or add more products to my order?
If you have already placed an order and proceeded to checkout, just contact us via email/bb/whatsapp and we will amend your order accordingly. The Deen Store – Making Online Islamic Shopping Easy
Where are you based and What countries do you ship to?
We are based at 541 Lansdowne Road, Cape Town, South Africa but do ship worldwide. For all international orders, kindly drop us an email (firstname.lastname@example.org) and we will be happy to assist.
What should I do if I would like to return a product?
If goods arrive defective upon receipt, you have up to 7 days from date of receipt to request exchange for a new one.You must advise us via e-mail on email@example.com before returning the item/s. For detailed information, please see our Return Policy
Do you offer discounts on bulk or wholesale orders?
Yes, we do offer wholesale / bulk prices on most of the goods available. Should you be interested in buying in bulk please use the “Request a quote” button on our website, alternatively send us an email with the products and quantity you require to firstname.lastname@example.org. Please note Wholesale orders are NOT dealt with at the walk-in store. All wholesale orders must be placed via email.
Are all your online products available in your retail store?
Due to space constraints, not all products are stocked at our walk-in store, it would therefore be best to order online for collection, alternatively call the retail store on +27 21 762 6745 to confirm stock. Also due to the popularity of some products, our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you. We place immediate orders with our suppliers to replenish any item that goes out of stock, and we usually receive them very quickly. Please be assured that we do our best to obtain these for you as quickly as possible.