We aim to please all our customers with the best quality products, but if under the unlikely circumstances there are any defects upon receiving these items we do accept returns.
The returns shipping fee will be at the customer’s own expense.
If goods arrive defective upon receipt, you have up to 7 days from date of receipt to request exchange for a new one. Item must be returned in its original and unused condition and must also be in its original box and packing. In case of missing parts, please notify us the same day the product has been received.
We are unfortunately are unable to accept any returns of Books, Cassettes, Videos, DVD’s & Software, due to the nature of the products. These items maybe replaced only with the exact same item in the instance of a manufacturing fault where the manufacturer, prior to return, authorizes a replacement of the goods.
You must advise us via e-mail on sales@deenstore.co.za before returning the item/s.
Items on sale/marked down cannot be returned
